Privacy Policy

Last Updated: April 23, 2025

Our Commitment

Our office is committed to protecting the privacy of the personal health information collected from our clients and patients. We recognize that to maintain your trust, we must be open and accountable in how we safeguard the information you share with us.

This policy ensures that your Personal Information (PI) and Personal Health Information (PHI) are kept confidential. We operate in strict accordance with Ontario’s Personal Health Information Protection Act (PHIPA).

1. Definitions

Personal Information: Any information that identifies you as an individual, such as your name, mailing address, personal phone number, and email. It does not include professional business contact information used in your capacity as an employee.
Personal Health Information (PHI): Any information that connects an individual to the receipt of care at our office. This includes physical or mental health status, diagnoses, testing, treatment history, family health history, and details regarding your Substitute Decision Makers or care providers

2. Collection of Information

We collect PHI directly from you or your Substitute Decision Maker. This may include:

Name, date of birth, and health history.
Records of visits to our sites or care provided at your residence.
Information from other sources, provided we have obtained your consent or the law permits.

3. Use of Information

We use your personal health information to:

Determine eligibility for services and identify appropriate programs.
Provide, coordinate, and consult with other healthcare providers regarding your care.
Plan, evaluate, and manage our internal services and programs.
Conduct risk management, quality improvement, and system planning.
Comply with regulatory requirements, such as reporting to the Ministry of Health and Long-Term Care.

4. Disclosure of Information (Sharing)

We obtain express consent (verbal or written) before sharing your information with external parties, including referrals. However, PHIPA permits or requires us to disclose information without consent in specific circumstances:

Safety: In life-threatening situations or emergencies.
Legal/Regulatory: To the Ministry of Health, the Medical Officer of Health (communicable diseases), or the Workplace Safety and Insurance Board (WSIB).
Protection: To the Children’s Aid Society if child abuse is suspected.
Legal Proceedings: To law enforcement with a warrant/subpoena, the Coroner, or the Public Guardian and Trustee.

5. Your Rights

Under PHIPA, you have the following rights regarding your information:

Withdraw Consent: You may withhold or withdraw consent for the use or disclosure of your PHI at any time (subject to legal notice).
Access & Copy: You have the right to view and receive a copy of your health records.
Request Correction: You may request that we correct inaccurate or incomplete information in your file.
File a Complaint: You may raise concerns with our Privacy Officer or contact the Information and Privacy Commissioner of Ontario (IPC).

6. Website & Digital Privacy

Cookies and Tracking

Our website uses “cookies” to remember your preferences and improve your user experience. These cookies contain anonymous, non-personal information. We also maintain log files to track website traffic (IP addresses and browser types) to help us improve our site content. Individual identities are not determined from these reports.

Third-Party Links & Providers

Service Providers: We may use third-party providers to assist in website operations; they are contractually obligated to keep your data confidential.
External Links: We are not responsible for the privacy practices of external websites linked on our site.

Security

We implement physical, electronic, and administrative safeguards to protect your data. However, please be aware that no method of transmission over the internet is 100% secure.

7. Contact Our Privacy Officer

If you have questions, wish to access your records, or would like to make a correction, please us.

Privacy Policy

Last Updated: April 23, 2025

Our Commitment

​

Our office is committed to protecting the privacy of the personal health information collected from our clients and patients. We recognize that to maintain your trust, we must be open and accountable in how we safeguard the information you share with us.

​

This policy ensures that your Personal Information (PI) and Personal Health Information (PHI) are kept confidential. We operate in strict accordance with Ontario’s Personal Health Information Protection Act (PHIPA).

​

1. Definitions

Personal Information: Any information that identifies you as an individual, such as your name, mailing address, personal phone number, and email. It does not include professional business contact information used in your capacity as an employee.

Personal Health Information (PHI): Any information that connects an individual to the receipt of care at our office. This includes physical or mental health status, diagnoses, testing, treatment history, family health history, and details regarding your Substitute Decision Makers or care providers

​

2. Collection of Information

We collect PHI directly from you or your Substitute Decision Maker. This may include:

Name, date of birth, and health history.

Records of visits to our sites or care provided at your residence.

Information from other sources, provided we have obtained your consent or the law permits.

​

3. Use of Information

We use your personal health information to:

Determine eligibility for services and identify appropriate programs.

Provide, coordinate, and consult with other healthcare providers regarding your care.

Plan, evaluate, and manage our internal services and programs.

Conduct risk management, quality improvement, and system planning.

Comply with regulatory requirements, such as reporting to the Ministry of Health and Long-Term Care.

​

4. Disclosure of Information (Sharing)

We obtain express consent (verbal or written) before sharing your information with external parties, including referrals. However, PHIPA permits or requires us to disclose information without consent in specific circumstances:

Safety: In life-threatening situations or emergencies.

Legal/Regulatory: To the Ministry of Health, the Medical Officer of Health (communicable diseases), or the Workplace Safety and Insurance Board (WSIB).

Protection: To the Children’s Aid Society if child abuse is suspected.

Legal Proceedings: To law enforcement with a warrant/subpoena, the Coroner, or the Public Guardian and Trustee.

​

5. Your Rights

Under PHIPA, you have the following rights regarding your information:

Withdraw Consent: You may withhold or withdraw consent for the use or disclosure of your PHI at any time (subject to legal notice).

Access & Copy: You have the right to view and receive a copy of your health records.

Request Correction: You may request that we correct inaccurate or incomplete information in your file.

File a Complaint: You may raise concerns with our Privacy Officer or contact the Information and Privacy Commissioner of Ontario (IPC).

​

6. Website & Digital Privacy

Cookies and Tracking

Third-Party Links & Providers

Service Providers: We may use third-party providers to assist in website operations; they are contractually obligated to keep your data confidential.

External Links: We are not responsible for the privacy practices of external websites linked on our site.​

​

Security

We implement physical, electronic, and administrative safeguards to protect your data. However, please be aware that no method of transmission over the internet is 100% secure.

​

7. Contact Our Privacy Officer

If you have questions, wish to access your records, or would like to make a correction, please us.

External Links: We are not responsible for the privacy practices of external websites linked on our site.